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Our team understands that every business’ needs differ. No one shoe fits all. Our solutions are tailored according to your needs; get a no-obligations quote today.
Trusted by brands of all shapes and sizes
Cloud Telephony Basic
Sign up- 2-in-1 devices
- Interactive Voice Response (IVR)
- Business Hour Rules (BHR)
- Ring groups
- Voicemail
- Voicemail to Email
- Call recording
- Real-time Dashboard
- Queue Performance Report
- Distribution Report
- Incoming Call Report
- Outgoing Call Report
Contact Center Professional
Sign up- Web Phone
- Interactive Voice Response (IVR)
- Business Hour Rules (BHR)
- Ring groups
- Voicemail
- Voicemail to Email
- Realtime Queue Wallboard
- Realtime Agent Status Wallboard
- Distribution report
- Queue Performance report
- Agent Performance report
- Agent Outgoing Performance Report
- Agent Session Summary Report
- Agent Status History
- Supervisor Live Monitoring features
- Custom Agent Break codes
- Agent Management
- Skills-based Routing
- Business Hour Management
Contact Center Enterprise
Sign up- Web Phone
- Interactive Voice Response (IVR)
- IVR Breakout
- Business Hour Rules (BHR)
- Ring groups
- Voicemail
- Voicemail to Email
- Real Time Wallboard (3 in 1)
- Distribution Report
- Queue Performance Report
- Agent Performance Report
- Agent Outgoing Performance Report
- Agent Session Summary Report
- Agent Status History
- Call Journey Report
- Advanced Call Reports
- Supervisor Live Monitoring features
- Custom Agent Break Codes
- Agent Management
- Skills-based Routing
- Business Hour Management
- SLA Management (Reporting)
- Webphone Auto Answer
- After Call Work (ACW)
- Multiple Outgoing DID numbers
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Frequently Asked Questions
Find answers and solutions to the most popular questions regarding our products and services.
Why choose cloud PBX over on-premise PBX?
The benefits of using a cloud phone are numerous. First off, cloud PBX eliminates the need for purchasing and maintaining expensive on-premise hardware. It's also scalable, offers remote accessibility, and no maintenance required.
What are the basic requirements to use Nautilus?
All users need is a reliable internet connection to run our software. For IP phone users, they need to ensure that the phones are compatible with our system. Generally most Grandstream phones are compatible, and you can purchase Grandstream phones from us too!
What is the difference between Nautilus and other VOIP services like whatsapp?
Nautilus is a full cloud telephony system that comes with call features and comprehensive call reports. On top of that, we source our phone numbers from local telco companies and have the capability to port over existing business numbers (Singapore only). This means that our customers can make calls to any level 6 numbers instead of app to app.
Can we port our existing number to Nautilus?
Yes, you can port over your existing business number over to Nautilus. Currently number porting service is only available in Singapore.
Can we port mobile numbers?
No, mobile number porting is not supported.
Can I get a golden number through Nautilus?
Yes, Nautilus can provide golden numbers (Singapore only), and the charges vary according to the combination of the last 4 digits.
Can Nautilus integrate with other solutions?
Yes. However, it is subject to the API. Typically we will have a requirement gathering call with a client followed by a discussion with our developer to determine the feasibility. For Zendesk integrations, we have a ready-built integration that makes the process fast and instantaneous.
Is Nautilus’s services limited to a specific industry?
Not at all. Our solution is applicable to all kinds of industries and size. Government agencies, retail stores, IT companies, call centers, and even medical clinics use Nautilus Solutions.
Is there a minimum number of users required?
For our Nautilus Contact Center module, it would be a minimum of 5 users. For our Nautilus Cloud Telephony, there is no minimum users.
Is there any hardware requirement?
Generally, no. Unless users prefer to use our extensions on hardphones (IP phones). Most of our cloud telephony clients use a softphone or our existing mobile app.
For contact center module, it currently only runs on a webphone.