Cutting-edge contact centers features to help you get ahead

Transform your contact center into a strategic asset, and drive growth with these enterprise-ready features

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Trusted by brands of all shapes and sizes
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Web Phone

Let your agents make and receive calls anywhere in the world. All they need is a stable internet connection!

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Toll Free Numbers

Create toll-free numbers for your Singapore lines.

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Supervisory Features

Helpful call features designed to help supervisors listen in to calls, whisper to agents, and join ongoing calls between agents and customers.

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Call Center Analytics

Our Nautilus Reporting Portal providers in-depth and more granular call center reports to help empower your decision making.

Call queueing
Custom Break Codes

Build accountability and transparency within your organization by allowing agents to choose the break code that reflects their status.

IVR
Interactive Voice Response (IVR)

Streamline call routing and ensure customers get assistance from the right department.

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Wallboard

Gain visibility on key call center metrics in real time. See queue performance, agent statuses, and agent performance data worth looking at.

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After Call Wrap Up (ACW)

Gain visibility on your agents' after call work time (ACW) and their statuses in real time.

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Abandon Callback

Every missed call is a missed opportunity. Embedded on the Nautilus Web Phone is the capability to instantly callback customers whose calls you missed.

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Skill-based Routing

Allow specific calls to be routed to particular agents equipped with the right skillsets, all while improving first-call resolution!

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SLA Report

Gain better visibility on how well your organization is meeting its service level agreements via our SLA report.

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Agent Reports

See insights into different call metrics of your agents to empower coaching, training, and performance tracking purposes.

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IVR Breakout

Play a pre-recorded message to play in-between long hold times to keep callers engaged while they wait.

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Call Tagging

Make working on cases with other agents easier by tagging calls as they come in.

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Call Recording

Strengthen case investigation and performance tracking initiatives by listening in to phone calls made by your agents.

Hear what our customers say about us

"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.

I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications. "

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Shaun Lee
SMRT Corporation

"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.

They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."

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Robert Fernandes
Certis Cisco

"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.

The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work! The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "

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Mr. Lim
CBRE

Industry use cases

A future proof contact center solution designed for businesses of tomorrow.

Achieve evergreen success with Nautilus Contact Center, built to adapt to the ever-evolving needs of businesses across industries.

See all industries
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BPO

Build BPOs that are scaleable and flexible to adjust to the ever-demanding call volumes and client expecations.

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Retail

Empower your retail contact centers with the right set of tools designed to enhance productivity while maximizing resources.

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Healthcare

Enable secure and efficient handling of sensitive customer data on a platform that abides by strict data security requirements.